Refund Policy

Last updated: July 12, 2026

The Short Version

  • Failed generations refund themselves — if a generation fails, its credits are returned to your balance automatically. No request needed.
  • Credit packs: full refund within 14 days of purchase if the pack is completely unused.
  • Subscriptions: cancel anytime; your first subscription is fully refundable within 14 days if you haven't used any of its credits.
  • Used credits are not refundable — each generation incurs real computing costs the moment it runs.

Automatic Credit Refunds

We only charge credits for work that is delivered. If a generation fails — whether because of our systems, a provider outage, or a safety-filter rejection — the credits it consumed are automatically returned to the same balance they were spent from, usually within minutes. If you believe a failed generation did not refund its credits, contact us and we will make it right.

Credit Packs

  • A credit pack is eligible for a full refund within 14 days of purchase, provided none of its credits have been spent.
  • Once any credits from a pack have been used, the pack is no longer refundable. Because generation costs are incurred immediately, we cannot offer partial refunds for partially used packs.
  • Purchased credits never expire, so an unused balance keeps its full value for whenever you need it.

Subscriptions

Cancelling

You can cancel your subscription at any time from the billing portal in your dashboard. Cancellation takes effect at the end of the current billing period — you keep your credits, plan benefits, and extended content retention until then, and you will not be charged again.

First Subscription — 14-Day Guarantee

If Molyin isn't for you, your first subscription purchase is fully refundable within 14 days, provided you have not spent any of the subscription credits it granted. A refunded subscription is cancelled immediately and its credits are removed.

Renewals

Renewal charges are generally not refundable — cancel before your renewal date to avoid them; the billing portal shows the date at all times. That said, if you were charged for a renewal you did not intend and have not used any of that cycle's credits, contact us within 7 days of the charge and we will consider a refund in good faith.

A Note on Subscription Credits

Subscription credits reset each billing cycle and expire when your subscription ends, as described in our Terms of Service. Expired subscription credits have no refund value.

Refunds Remove the Credits They Paid For

When a purchase is refunded, the credits granted by that purchase are removed from your account in the same proportion. This is why refund eligibility requires the credits to be unused: if credits have already been spent on generations, the computing cost has been incurred and the corresponding value cannot be returned.

EU and UK Consumers

If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for online purchases. By completing a purchase on Molyin, you request immediate delivery of your credits and acknowledge that once you begin using them, you lose the right of withdrawal for the portion used. Our 14-day unused-purchase refund policy above is designed to meet or exceed this statutory right. Nothing in this policy limits any consumer rights that cannot be waived under the law of your place of residence.

What Is Not Refundable

  • Credits that have been spent on completed generations
  • Free or promotional credits (including the sign-up bonus) — they have no cash value
  • Subscription credits that expired at the end of a cycle
  • Purchases on accounts terminated for violating our Terms of Service
  • Dissatisfaction with the artistic quality of a successfully delivered generation — generative AI output varies, and we encourage starting with a small credit pack or the entry plan to see if the results fit your needs

How to Request a Refund

Email [email protected] from your account email address with the approximate purchase date and, if you have it, the Stripe receipt number. Then:

  • We respond within 3 business days.
  • Approved refunds are issued through Stripe to your original payment method and typically arrive within 5–10 business days, depending on your bank.

Chargebacks and Fraud

Please contact us before disputing a charge with your bank — we resolve legitimate issues faster than the chargeback process, and an unwarranted chargeback may result in the suspension of your account. We also monitor payments for fraud: transactions flagged as fraudulent by our payment processor may be automatically refunded and the associated account suspended.

Changes to This Policy

We may update this policy as our products change. The version published at the time of your purchase applies to that purchase, and the "Last updated" date above always reflects the current version.

Contact

Questions about a charge or this policy? Reach us at:

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